Course Code: REL-ACU-0-CMLP
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2025
Learning Objectives:
Define the levels of knowledge found in Benner’s Novice to Expert model.
Determine effective interventions for assisting a case manager to build their knowledge based on their level of practice, as defined by Benner’s model.
Recognize areas for progress within the field of case management based on the history and future of the specialty.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: History of Case Management
Case Management Through the Years
Collaboration of Care
Standards of Practice
Summary
Section 3: Overview of Novice to Expert
Dreyfus Model
Novice to Expert
Summary
Section 4: Benner’s Novice to Expert Model
Novice
Advanced Beginner
Competent
Proficient
Expert
Summary
Section 5: Case Management Roles
Advocate
Care Coordination
Patient Engagement
Motivational Interviewing
Summary
Section 6: The Case Management Workforce
Current State
The Future
Summary
Section 7: Clinical Vignette
South Fork Hospital
Section 8: Conclusion
Course Summary
Course Contributors
References
Subject Matter Expert: Katherine Schwegel, DNP, ACNP-BC
Dr. Schwegel is an Acute Care Nurse Practitioner and the Director of an Acute Case Management program. She has a doctorate of nursing practice with an emphasis on quality health care outcomes. Her case management experience includes acute, transitional and complex case management.
Writer: Kimberly Workman, MA
Ms. Workman is an Instructional Designer at Relias. She has a Master of Arts in Technology and Communication, as well as graduate certificates in Public Health, Epidemiology, and Digital Communications. Ms. Workman has a background in writing and designing online continuing medical education for physicians and other health professionals on multiple educational platforms, including web-based, game-based, and immersive learning environments. She has also used simulation training extensively to connect learning to real-world environments.
Target Audience:
The target audience for this course is: Case Managers; Nurses; Social Workers; in the following settings: Acute Care Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.