Compassion and Empathy in Service Delivery

Course Code: REL-IDD-0-PHIDDL

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2025

Learning Objectives:
Describe empathy and compassion, including their value to people with IDD.
Identify ways to show empathy and compassion towards the people you support.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Empathy and Compassion

Meet Jonny

What Went Wrong?

What is Empathy?

What is Compassion?

Remember Jonny?

Why are Empathy and Compassion Important?

Review

Summary

Section 3: Putting Empathy and Compassion Into Action

Meet Christian 

Strategies

Compassion Fatigue

Self-Compassion

Revisit Christian and Jennifer

Review 

Summary

Section 4: Conclusion

Course Summary

Course Contributor

Resources

References

Subject Matter Expert: Jessica Edwards, BS, QIDP

Jessica is a SME Writer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content area of intellectual and developmental disabilities. Jessica received her Bachelor of Science in Health Science, with a concentration in Disability Studies and Human Development, from Stony Brook University. She has over eight years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as a direct support professional, case manager, and qualified professional. Her experiences and coursework over the years have allowed her to develop a strong knowledge of person-centered planning and care, community resources, and service delivery.

Target Audience:
The target audience for this course is: Direct Support Professionals (DSP); in the following settings: Intellectual Developmental Disabilities: Agency.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.