Course Code: REL-PS-0-CMPDJO-V2
Hours: 1.25
Type: Online Course
Content Expiration Date: 3/8/2025
Learning Objectives:
Define crisis and identify 3 behaviors that indicate a crisis in a custodial setting.
List the 5 phases of crisis escalation and warning signs of each phase.
Discuss 4 responsibilities of a youth worker in resolving a crisis.
Describe 9 de-escalation techniques.
Explain 3 considerations for the use of force during a crisis.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Crisis and Verbal De-escalation
Defining Crisis
Crisis Behaviors in a Custodial Setting
Crisis Triggers
Phases of Crisis Escalation
Review
Summary
Section 3: Response Strategies
Youth Worker Responsibilities in Resolving Crisis
Assess the Situation
Use De-Escalation Techniques
Use Force Appropriately
Considerations for Use of Force
Things to Keep in Mind
Knowledge CheckÂ
Debrief
Review
Summary
Section 4: Conclusion
Summary
Course Contributors
Resources
References
Congratulations!
Subject Matter Expert: Debbie Gonzalez
Debbie Gonzalez is a career state employee for the Commonwealth of Kentucky. Debbie has a B.S. in Criminal Justice and graduated Summa Cum Laude from Murray State University. She began her career in 2003 with the Department of Juvenile Justice as a Social Service Worker. Her duties included individual counseling, group counseling, and family counseling. She also became certified in juvenile sex offender counseling, substance abuse counseling, and family engagement strategies. While working at a DJJ group home, she served as the grievance officer, assisted in preparing for ACA audits, performed duty officer rotation, covered youth worker shifts when staff was shorthanded, chaired treatment team meetings, conducted initial treatment plan meetings with the youth and his family, and prepared documents and youth for discharge. In 2013, Debbie was promoted to Social Service Clinician.
In 2015, Debbie changed careers and began working for adult corrections. She currently interviews convicted inmates and prepares presentence sex offender risk assessments prior to final sentencing.
Writer: Kimberly Cobb, MS
Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new staff joining the Relias Content Department. She has a Bachelor of Science degree in Correctional and Juvenile Justice Studies and a Master of Science degree in Criminal Justice. She has over 25 years of experience working in criminal and juvenile justice. Her work includes direct service, research, publication development, and training and technical assistance development and delivery.
Target Audience:
The target audience for this course is: Correctional Officers; in the following settings: Adult Corrections, Juvenile Corrections.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.