Supporting the Employee to Meet Employer Expectations

Course Code: REL-IDD-0-SEMEE

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2028

Learning Objectives:
Explain how to support employees with disabilities to understand and follow employer policies and procedures.
Describe how to support employees in building good work habits to meet performance expectations.
Identify ways to track job performance and use feedback to adjust support and encourage success.

Outline:
Section 1: Policies and Procedures: The Foundation of Employer Expectations

What Are Employer Expectations?

Policies and Procedures: The Foundation of Employer Expectations

What Are Policies and Procedures?

Why Do They Matter?

Teaching Policies and Procedures

Start By Teaching the “Why” Behind Them

Strategies for Teaching Policies and Procedures

Brandon Teaches Alyssa About a Workplace Policy

Knowledge Check

Key Takeaways

Section 2: Good Work Habits: The Building Blocks of Meeting Employer Expectations

Supporting Good Work Habits to Meet Expectations

What Are Work Habits?

Why Is It Important to Have Good Work Habits?

How to Support Strong Work Habits

Brandon Helps Alyssa Build Good Work Habits

Knowledge Check

Key Takeaways

Section 3: Tracking Job Performance and Using Feedback to Support Workplace Success

Tracking Job Performance

What Is It and Why Does It Matter?

How Does It Help Guide Support?

How Can You Track It?

How Can You Use Feedback to Support Tracking?

Brandon Tracks Alyssa’s Job Performance

Knowledge Check

Supporting the Employee in Receiving Performance Feedback

How to Ensure the Employee Receives Employer Feedback

Helping the Employee Respond to Performance Feedback

Knowledge Check

Key Takeaways

Section 4: Conclusion

Course Summary

Course Contributor

References

Subject Matter Expert: Jessica Edwards, BS, QIDP

Jessica is a SME Writer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content area of intellectual and developmental disabilities. Jessica received her Bachelor of Science in Health Science, with a concentration in Disability Studies and Human Development, from Stony Brook University. She has over eight years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as a direct support professional, case manager, and qualified professional. Her experiences and coursework over the years have allowed her to develop a strong knowledge of person-centered planning and care, community resources, and service delivery.

Target Audience:
The target audience for this course is: Direct Support Professionals (DSP); in the following settings: Intellectual Developmental Disabiilties: Home and Community-Based Services, Intellectual Developmental Disabilities: Agency, Intellectual Developmental Disabilities: Family Living Homes, Intellectual Developmental Disabilities: Intermediate Care Facilities (ICF/IID), Intellectual Developmental Disabilities: Residential Services, Intellectual Developmental Disabilities: Residential Supported Living Services.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.