Course Code: REL-ALL-0-NMUGWP
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2029
Learning Objectives:
Recall the five generations in this course and intergenerational conflict in the workplace.
Identify concepts and tools to overcome intergenerational conflict.
Recognize tools for education and training when working with various generations.
Outline:
Section 1: Understanding Generational Differences
The Team Meeting
Same Goals, Different Preferences
Self-Reflection
About This Course
Defining Generations
Background
Five Generations
Understanding Conflict
The Role of Conflict
Defining Conflict
Stress and Elements of Conflict
Intergenerational Conflict
Immunity to Change
Knowledge Check
Key Takeaways
Section 2: Overcoming Generational Conflict
Conflict Resolution
Evidence-Based Approaches
VALUED Model
PROPEL Principles
Tension in the Break Room
Turning Conflict Into Connection
Self-Reflection
Team Communication and Collaboration
Creating Connection Across Generations
Emotional Intelligence
Boundary Spanning
Top-Performing Teams
Positive Environment
Building Safety and Inclusion
Just Culture
Shared Governance
Motivation and Recognition
Aligning With Core Values
Addressing Diversity Within Generational Teams
Knowledge Check
Key Takeaways
Section 3: Generational Education and Training
Learning Together, Differently
An Orientation Mismatch?
Self-Reflection
Education and Preceptorship
Fostering Learning Partnerships
Silent Generation
Baby Boomers
Gen X
Gen Y and Gen Z
Knowledge Check
Key Takeaways
Section 4: Conclusion
Course Summary
Course Information
Course Contributor
References
Subject Matter Expert: Annette Brownlee BSN RN
Annette Brownlee, BSN, RN is an SME Writer for the Post-Acute Care team. She has a Bachelor of Arts in advertising from Michigan State University and a Bachelor of Science in nursing from the University of Northern Colorado. Annette has worked in skilled nursing and home health. Her most recent experience includes being a Staff Development Coordinator and Infection Preventionist.
Target Audience:
The target audience for this course is: Advanced Practice Nurses; Behavioral Health Counselors; Educators; Marriage and Family Therapists; Nursing Personnel; Nutrition and Dietetics Professionals; Psychologists; Respiratory Therapists; Social Workers; in the following settings: All Healthcare Facilities.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.